Jamie S. Kilpatrick, MSN, RN

6412 Briarwood Lane, Nichols Hills, OK  73116 (c) 405-206-1353 [email protected]

Executive Summary

Masters-prepared Registered Nurse with over thirty years’ experience in direct patient care and leadership.  Enriched background of administrative and clinical experience in the promotion of health care. Proven ability to communicate with, inspire and lead others to goal attainment.    Demonstrated creativity and innovation in growth of exceptional patient and family focused care. Ability to work collaboratively in a highly integrated environment, with strong matrixed reporting potential.  Demonstrated excellence in written and verbal communication.  Strong research, analytical skills.  Resourceful, innovative, intuitive communicator with proven ability to establish trust among colleagues, customers and workforce.

Professional Experience

OU Medical System (OUMS), Oklahoma Children’s Hospital (OCH), Oklahoma City, OK                     1991-present

OUMS is now a non-profit premier, academic healthcare system dedicated to the community, state and region to deliver the highest quality medical care.  The system includes 680 beds within OU Medical Center, TCH and Women’s & Newborn Pavilion; 75 beds with OU Medical System, Edmond. The system also includes outpatient services, consisting of The Outpatient Surgery Center, The Stephenson Cancer Center, and The Breast Health Network. OUMS serves Oklahoma with a comprehensive group of specialists to provide highest level of health access across the state.

Chief Nursing Officer, Interim                                                                                     February 2021

Assumed responsibilities collaboratively upon request of CEO. Inpatient critical care areas, transport, pediatric hematology/oncology, Child Life, Patient experience, house supervisors and case management/social work are under my guidance. 

Director, Women’s Services, Interim                                                           April, 2019-August, 2020

Stabilization of workforce, including decrease in RN turnover from 25% to 16%. Collaborated with physician partners towards improved patient focused care and outcomes. Increased visibility and access of lactation services. Converted prenatal education to remote access. Worked with system as well as medical providers to navigate safe care and practice changes during pandemic.  Guided all care team to appropriate surgical attire as mandated through regulatory parameters. Internalized benchmarking data for real-time awareness and improvement of oxytocin guidelines (58% compliance to 98%). Initiated interdisciplinary shoulder dystocia SIMS training.

Director, Neonatal Intensive Care Unit (NICU)              2013-present

Responsible for leading all administrative, operational and financial functions of the 96 bed, 250 FTE, Level IV NICU with a 2021 net income exceeding two hundred million dollar.   Accountable for the development and execution of operational initiatives focused on the growth of volume, capacity management, fiscal responsibility, clinical quality, patient experience and continuous improvement of overall operations and customer service.

•       Improved growth capacity with average daily census (ADC) increase from 75.6 in 2012 to 85.7 in 2021.
•       Decrease of Registered Nurse (RN) turnover from 20.2% in 2012 to 15.0% in 2021.
•       Created a new position, Retinopathy of Prematurity (ROP) Coordinator position to enhance quality, reporting and compliance of essential neonatal quality program.
•       Established NICU Safe Sleep policy; nationally recognized as best practice, with ability to participate in state grant.
•       Created human milk resource center, a nationally recognized best practice for quality nutritional handling of human milk.
•       Continuously improved patient satisfaction scores; successfully requested NICU specific scores that were initiated 1st quarter, 2014 and continued through Press Ganey (PG). Latest PG overall care of baby consistently in 75% or >top box.
•       Created a new position and hired a Wound Ostomy (WOC) RN in collaboration with neonatologist and CNS, and with funded education for certification from a national grant. WOC serves NICU as well as TCH.  Additional WON hired 2019, in service of OCH.
•       Established Child Life presence in NICU to enhance patient experience and RN impact.
•       Introduced web-based cameras for families to improve families NICU experience.
•       Eliminated mandatory on-call for nursing staff.
•       Increased management support for NICU for improved operational processes and RN growth.
•       Fostered and maintained neonatologist support with open communication, monthly one-on-one meetings with Section Chief, Medical Director and NNP Director.
•       Fostered enhanced development of NICU residency program, coordinated effort with Education, CNS and NICU leadership.  October, 2019, joined entire organization in Viziant Residency support.
•       Researched programs, negotiated hearing exam contract for NICU and Women’s services resulting in improved accuracy of results, and with greater integrity of state mandated reporting.
•       Collaborated with Women’s Services in redesign of transitional nursery positions for improved family centered care of neonates while in transitional phase immediately postpartum.

Education Specialist and Education Specialist II              2012

Responsible for centralized education for hospital staff of OUMS, with specific focus on RNs within Trauma, Adult Surgical, Radiology and Orthopedics/Neurology services.

•              Established cohort education for adult medical/surgical services.

•       Developed External Ventricular Drain (EVD) training for step-down and intensive care RN’s.
•       Competency check offs during annual mandatory education for all of OUMS with focus on central line dressing changes and glucometer competencies.
•       Certified as a Basic Life Support (BLS) instructor.
•       Assisted in redeveloping the Nurse Extern program.

Clinical Manager, NICU              2007-2012

Responsible for support and growth of frontline, direct care team in a growing NICU. Functioned as a bridge between Director, senior leaders, medical team and individuals delivering patient care. Provided ongoing internal support to other departments within TCH and OUMS.

•              Created employee schedule, staffing, educational and regulatory obligations oversight.

•     Initiated Facility Scheduler to NICU.

•    Identified concerns and implemented employee counseling.

•     Department regulatory requirements.

•              Created position of discharge facilitator within NICU.

•              Developed Studor rounding workflow within NICU, including Pillar goals.

•              Improved employee engagement survey results first year with continual improvements annually.

•              Achieved full staffing ability with all registered nurse and HUC positions filled.

•              Initiated NICU shift huddle in response to staff feedback.

Performance Improvement (PI) Coordinator              2003-2007

Responsible for system-wide quality initiatives with annual mandatory education for all leadership.    Worked closely with Risk and Regulatory department for optimal patient safety and efficient facility operations.

•              Introduced various initiatives in service line platforms.

•              Assisted hospital wide continuous survey readiness with mock survey’s, feedback, and accompanied outside surveyors for successful site assessments. 

•              Facilitated root cause analysis for various events across campus.

•    Participated in Tissue and Transfusion, OUMS Policy and Procedure, P &T committee (pharmacy), Hospital PI committee, NLOC, Trauma PI.

•     Conducted and prepared monthly audits and reporting of blood transfusions. Assisted in creation of Mass Transfusion Policy.

•              Initiated OUMS participation in NDNQI; collected, submitted and reported data findings with leadership.

Clinical Supervisor              2001-2003

Leadership position during transition period of the three NICUs evolution period, as well as entire hospital development.

•              Restructured unit assignments and process with new leadership team.

•              Supported staff during change in attending structure and level of care.

•              Prepared staff schedule.

•              Developed and participated in the staffing/scheduling committee.

•              Implemented the hospital wide barcode blood banding process in the NICU.

Clinical Nurse, NICU              1991-2001

Provided direct patient care in the 14 bed, level III NICU of Presbyterian Hospital. Direct patient care role included primary nursing assignments, patient education and discharge teaching.

•              Responded to high-risk deliveries.

•              Assisted in stabilization and transport of neonates across the state as part of transport team.

•              Served as relief-charge nurse including daily assignments.

•    Served as preceptor for new employees during their orientation. 

•    Supported nursing students through NICU rotation.

Clinical RN              1982-1991

Family Medicine Clinic, Michael J. Schwartz, M.D.              Yukon, OK

Responsible for patient intake, medical needs assessment, documentation initiation, medical supplies, triage of patient calls

as well as emergent patient issues.

•              Developed RNs schedule.

•    Responsible for ordering of medications, supplies and organization of pharmaceutical samples for distribution.

•              Assist MD with office surgeries through setup, education and follow up information.

•              Assist radiology/lab techs when necessary for improved patient flow.

Clinical RN                                     1981-1982

Bethany General Hospital, Bethany OK             

Direct caregiver for medical/surgical patients

Relevant Experience

Guest lecturer

University of Oklahoma, College of Nursing              2013 through 2017

Presentation, 42nd Annual Advances in Pediatrics Conference              April 2016

“NAS Treatments-Non pharmalogical Interventions              Oklahoma City, OK

Guest lecturer              2015

St. Gregory’s University                                                                                              Shawnee, OK             

Adjunct Faculty              2013

University of Oklahoma, College of Nursing              Oklahoma City, OK

Oklahoma Board of Nursing                                                                                              Issue date     09/08/1981

Registered Nurse

Education

Masters of Science, Nursing Administrative Management              2011

University of Oklahoma Health Sciences Center              Oklahoma City, OK

Bachelor of Science, Nursing              2006

University of Oklahoma Health Sciences Center              Oklahoma City, OK

Associate Degree, Nursing                                                                                                                                     1981

Oklahoma State University                                                                                                       Oklahoma City, OK

Professional Associations

•              American Organization of Nurse Executives, 2011-present

•              National Association of Neonatal Nurses, 2013-present

Community Affiliations

•    March of Dimes, Nurse of the Year Committee member, 2014-2016

•       March of Dimes, Event Chair, Nurse of the Year, 2014

•              Board Member, OKC Landrunners, 2008-2009

•              Christ the King Catholic Church, Lector, 2010 to present

•              OKC Festival of the Arts, volunteer, 2009-2013

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